The clause is designed to protect both buyers and sellers. to check out everything we offer. Concert canceled? Ticketholders have issues getting refunds - KSDK I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. The April 25th show was canceled due to COVID-19. Solved: Refund in Progress - StubHub Community Enjoy!Make sure we land in your inbox, not your spam folder. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? How can I email stubhub to refund tickets for a cencelled event. There Application crashes. Support : StubHub The corporate office phone number is 415-222-8400. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Click here to explore your options! Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. If I did I woulda dropped my price or took my friend to the game. There's a class action lawsuit against StubHub from other customers who want a refund too. StubHub offersthe retroactive refunds because the live events industry is opening back up. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. You have lost a customer for life! 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. North Carolina What Qualifying Event Would Trigger 18 Months COBRA Continuation? How do I contact StubHub for a refund? Sellers . Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Click that link and you're good to go. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. 03-31-2022 08:37 AM. Enter your gift card PIN in the PIN field when prompted. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. I think I'm golden and I made my sale. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. If you feel like StubHub cheated you, you could take action against them. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. This number works. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Colorado: 8,688 customers due $3,120,442 in refunds. They're upset StubHub is refusing to . To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. There you will see your canceled event credit along with a link to request a refund instead. How do I contact StubHub customer service? - KnowledgeBurrow.com Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. The clause is designed to protect both buyers and sellers. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. 6:00 AM - 7:00 PM PT weekends. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Have a StubHub question? Can you get a refund on StubHub tickets? - ETHTrust It is taking Stubhub about 120 days to process refunds. Depending on where you live and how you got the tickets, you may be due a cash refund. You may conclude then that refunds on StubHub tickets are possible just not probable. Bradley R. Hightower. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. To reach customer support call 1-866-788-2482 Find contact information here. All rights reserved. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Go ahead and file a chargeback on your credit card. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Did you find it helpful? On March 7th, StubHub emailed Marrali a copt of its refund policy. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Pennsylvania Sit back and relax while we do the work. Registered users: Log in to your StubHub account. Would not make an exception,to a hotel reservation I made thru Priceline. . The company prides itself on being a Fan-to-Fan service. Illinois Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. After the switch, you will enter the email address you use to access the community in order to reset your password. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. We may be compensated if you click this ad. How to Get a Refund from StubHub - Christian Small I've been a customer for a long time and am not happy. on 2/28 at 12:51PM Click on any of the links and there is a private message link on the moderators page They can assist you. Ticket buyers and sellers say StubHub owes them after widespread event This material may not be published, broadcast, rewritten, or redistributed. Enter your gift card number in the Add a Fancode & gift code section. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. You never know when you might find yourself financially strapped - the good news is you have options. Sign in, or if youre new to StubHub, sign up for free. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Covid 31 Refunds 41 StubHub 211. Enjoy! Your refund will be processed to the payment method used at the original time of purchase. How do I contact StubHub for a refund? "The return of live events, the input of customers, partners, and regulators, and the . That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. StubHub issuing refunds for events canceled due to COVID - The Enquirer If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. How do we request the refund? 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. In other words, when it can be too late to get a refund. StubHub - Buy & Sell Concert, Sport & Theatre Tickets You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Refunding tickets to a cancelled event - stubhub.community And 2 hours before the game I had no listings active. What happens when an event is canceled? : StubHub The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Find contact information here. How to Request a Stubhub Refund [98% Success] - DoNotPay I saved to buy expensive tickets as a gift for my wife and now we cant go. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. It is free to list tickets for sale, and to search for tickets to buy on StubHub. What a horrible service! Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. If you have already been paid, we'll charge your credit card on file to recover the payment. The worst company ever you lost me and a ton of my friends and family. We have a great help article here which provides the steps to list these Mobile Transfer tickets. Solved: Refund Request - StubHub Community I have an email stating "Remember, your order is covered by our FanProtect Guarantee." To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. 1.866.788.2482. What Happens If I DonT Pay National Insurance Contributions? With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Viagogo, a tickets marketplace, bought StubHub in February 2020. Maryland: I have been trying to purchase tickets for over a week now. Remember, your order is covered by our FanProtect Guarantee." StubHub was founded in 2000 and its current CEO is Eric H. Baker. Get useful tips, expert advice and cute animals in your inbox every week. Clear your Internet browsers cookies and cache. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. 2023 www.cincinnati.com. please contact StubHub US Customer Service at 1.866. "So were afraid that its just gonna be money thrown to the wind.. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. This happens when tickets are reprinted, but they are usually still valid. StubHub sellers set the price of their tickets. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! StubHub to refund canceled events after pandemic complaints - USA TODAY When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. How do I contact StubHub for refund? Georgia for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Is SeatGeek legit? Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. StubHub.com | Better Business Bureau Profile The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Buy sports, concert and theatre tickets on StubHub! We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. How long do StubHub refunds take? - AdvertisingRow.com Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . The company prides itself on being a Fan-to-Fan service. Listings for companies similar to StubHub: Customer service is awful. Purchased 2 NFL tickets on StubHub. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. You can also try refreshing your Listings page. Use of this website signifies your agreement to our. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. After this experience, I'll take my business elsewhere. We are changing the way you register and sign-in to the StubHub Community. Once you receive that email you can log into your account and navigate to the StubHub wallet. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. 7 calle 1, Suite 204 South Carolina, Great so in the future dont use stub hub because you cant get your money back. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. StubHub to refund canceled events after pandemic complaints JEVAR IS WHO HANDLED MY CALL. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. What do you mean Dming the moderators? It is possible to request a refund on a purchased StubHub ticket manually. Louisiana Otherwise you will receive a voucher for 120% of your purchase price. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. I waited 2 days and tried the access code again..still nothing. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. All you need to do is follow these short steps below: Voil! These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Personal Loans can provide financial relief during an emergency. I received an access code that didn't work and Customer Service asked me to give the seller a little time. The company does have something they term FanProtect Guarantee in its User Agreement. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Your sale is valid and you will be paid on your sale 5-8 business days after the event. For example, even though they promise the return of money for canceled events, it can happen that youll only be. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many .
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