UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. To experience the full world of Boohoo, please enable these or check whether another program is You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Your browser's Javascript functionality is turned off. Make sure you keep proof of postage! Just pop your items in something non see-through, sealable & waterproof. You've got 28 days to send something back to us from the day you receive it. You can return using the steps above. Returns via the portal are fully tracked. 1, 2, 3! You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Were really sorry to hear that youve received an item thats not in perfect condition. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. What should I do if I receive an incorrect or faulty item? Returns Policy | Returns Portal - boohooMAN A typical refund will take up to 14 days + your banks handling time. Order Number FULL order ID including the letters at the beginning. Refunds will not be given if they do not comply with our returns policy. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. If this could be the case, please check your emails including spam and junk. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. You will need your order number and email/last 4 digits of your phone number. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. We don't refund delivery charge for those countries listed outside of the EEA. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. boohooMAN Reviews | Read Customer Service Reviews of www.boohooman.com We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. *Extra 10% discount sent via email to new subscribers only. Post if off! If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Choose whether the return is for a purchase made in-store or online. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Returns - boohoo If your items dont make it back to us, youll need to open a dispute with the carrier. Please note, we cannot offer refunds on cosmetics and pierced jewellery. I can't see the refund on my bank statement. I have already returned some items from my order and paid 1.99, why are you charging me again? The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). Returns FAQs item of your order). See our, On dirait bien que vous nous rendez visite sur. If you have received a faulty or an incorrect item, please contact customer services clickhere. I have received a faulty or an incorrect item, would there be a charge to return? Items must be returned within 28 days of receipt. Your browser's Javascript functionality is turned off. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Unfortunately we don't offer an exchange facility. Hoodies. You may be liable for import and pay a custom duty charge for orders over the customs threshold. If your items dont make it back to us, youll need to open a dispute with the carrier. Once you have processed your return in the portal you're ready to post it off! Items must be unworn and unwashed with the original labels attached. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Returns are FREE for premier customers. 90z Revival, Tell us what you are returning and why. Return Request; 3. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. We would like to show you a description here but the site won't allow us. Burnley Make sure you keep proof of postage! Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). 90z Revival, Boohooman.com Returns If you decide to keep one of the items, you need to pay for delivery. Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. If you have a delivery related question or maybe you need to track your order. Items must be unworn, unwashed and unused with the original labels still attached. By enabling them, you are agreeing to our. By enabling them, you are agreeing to our. We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. Don't worry, if this does happen we will contact you first. Cool with that? Swim Shorts, 3. With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. Just pop your items in something non see-through, sealable & waterproof. Please note: In the event of a discrepancy between the value of the returns entered in the portal and the actual items received we reserve the right to recover any shortfall from you. A returns charge of 2.50 per parcel will be deducted from your refund amount. You don't need to remember to keep your proof of postage - it's all digital! Hear about exclusive offers, get early access to collabs & quicker checkout. Returns via the portal are fully tracked. Whether you're on website or app, just flip the switch! You have 30 days to cancel your order because you have changed your mind. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Keep an eye on your return tracking. warehouse, and again when we have processed your refund. You can do this by filling out the form on our Customer Service Hub However, we may, in our sole discretion, offer you a longer period for returns from time to time. Make sure you keep proof of postage! Sites-boohoo-NA-Site I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? It takes up to 24 hours from your return being processed by us for your invoice to be updated. 2. https://www.boohooman.com/ie/customer-service#folder-cs-folder-contact You are of course welcome to return any unwated items back to us for a refund, you can log and arrange this on our return portal here: https://boohooman.returns.international/ Have a great day and take care, Fiona If you decide to keep one of the items, you need to pay for delivery. DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. 1. Returns are FREE for premier customers. FYI One of our customer service agents will be more than happy to look into this for you. Your refund will be processed once we've received your unwanted items. Click here to generate and print off your returns label and to find your nearest store. I . Post if off! We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). *Extra 10% discount sent via email to new subscribers only. Login to Boohoo's returns portal. We cannot offer refunds on grooming products, fashion masks or swimwear/underwear if the hygiene seal is not in place or has been broken/tampered. Hear about exclusive offers, get early access to collabs & quicker checkout. Please return unsuitable items in its original packaging. Returns Policy | Returns Portal - boohooMAN You can unsubscribe at any point. By subscribing, you agree to receive marketing communications from boohoo by email. All rights reserved. Please use a trackable service and keep your proof of postage receiptuntil after your refund is processed..
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