This will populate the LOB field with that selection when creating any entities where LOB can be applied. A resource must have at least one role assignment. Instructions Navigate to Account > Integrations and create a new integration by using the Autotask option. Can airtags be tracked from an iMac desktop, with no iPhone? Service calls are instances of time, with specified start and stop times, that are scheduled to perform work for a Company. Alert workflow - Autotask For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed. QueueID requirement - The ticket's category (Ticket.TicketCategory) will determine whether or not Ticket.QueueID is required, based on the category's 'Queue is Required' setting. This entity describes an Autotask Invoice. You can find these fields in the entity description under 'Fields that Cannot Be Queried.'. NOTE If the APIuser does not have the Contracts impersonation option enabled, it will be unable to specify custom values for the AttachedByContactIDand the CreatedByContactIDfields. Additionally, only those statuses that are available to all selected tickets categories are available for selection. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? The attachments will only be added to the incidents of problem tickets, not incidents of Change Request tickets. This entity describes an Autotask Department. Within Autotask navigate to Homepage > Admin > Features & Settings; Tip - click the images to make them larger. Want to learn about upcoming enhancements? NOTE The Autotask REST API stores and returns all entity time data in Coordinated Universal Time (UTC). This entity's purpose is to describe a reusable set of roles and work types that are excluded from the contract to which the set applies. Provide feedback for the Documentation team. It controls who can view the note. The DomainRegistrars entity contains WHOISdetails for Domain assets. It determines a customer's total taxes on billing items. This entity contains the attachments for the CompanyNotes entity. This entity describes time and completion data related to service level events tracked for a service level agreement associated with a ticket. If the ticket is created from a Datto RMM alert and the Autotask ticket category has a Due Date and Time configured, then we will clear the DueDateTime field on the alert supplied by Datto RMM, and apply the default from the Autotask ticket category. Create Quote. Other fields related to change request will accept values when Change Management is not enabled, but that data will not be available through the UI. This check box will only appear if the ticket to which the note or time entry is being added is a problem ticket with at least one incident. } This entity's purpose is to describe a line item associated with an Expense Report entity. Only form templates that are available to all selected tickets categories can be selected. About note types. The selected recipients are added to the To: field; CC: and BCC: fields are not populated. } To view attachments uploaded by other users, Can view time entry internal notes, internal notes, and internal attachments (on Ticket Detail and CRM Detail screens) or Can view time entry internal notes, internal notes, and internal attachments (on Task Detail screens) /*TicketCategory - Autotask This entity describes an Autotask Quote Template that defines the content and appearance of an Autotask Quote. To learn more, see our tips on writing great answers. This entity's purpose is to describe a cost associated with an Autotask contract. Form template settings will override any previously populated field content, including notification settings, additional contacts, and secondary resources. ProjectID must be associated with the same Account as the Ticket (Ticket.AccountID). This entity describes an Autotask SubscriptionPeriod. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; This entity manages the tags associated with tickets in Autotask. /* /* Mental Health Retreat Canberra, Articles A