I haven't received my order confirmation email. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I got tickets to a concert from ticketek that got cancelled of covid. To read more about Covid-19 please visit our dedicated page here. What a disgrace!! {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Appalling service. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. chevron_left, Availability & type of seating will vary & is set by the venue. They are the shittest service in Australia. 2023 ProductReview.com.au Pty. Ticketek Marketplace - Buy and Sell Tickets It's about $1500 and I have no idea what to do next. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Pleased to meet you, won't you guess my name? A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. An incident number or report from the Police or relevant traffic authority. I have contacted your Customer Service team but have not received a response. Can never get a refund on tickets and/or speak to someone within Ticketek. They will do anything to hide from you. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. What gives? means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Worst website and app I have ever used!!! When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. I recognise the terms of service were available, but nobody reads those. Any vehicle You plan to use during the Booking. So thanks very much! Frequently Asked Questions for Eligible Refundable - Ticketek Australia Please also read the General Conditions of Refund. Refunds & Exchanges - Ticketek Australia They rapidly charged my credit card, then didn't provide the tickets. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Safe, Fast and Verified 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. It's criminal and needs serious investigation. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Finally got an answer from them when I contacted fair trading to help. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I was certainly given the runaround by others who I had dealt with. Why is the price displayed on my ticket different to what I paid? means the unforeseen change of the date of an examination that. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! are the business owner or registered Director, or a member of. Once got a response to an email because I didnt purchase the ticket wont gi. Voluntary relocation or where you are changing employer for a new role. Are Refundable tickets available through Ticketek Marketplace? They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. All Theatres and productions and sporting events should seek alternative partners. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Where You are the business owner or registered Director, or a member of Your family is. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. They rapidly charged my credit card, then didn't provide the tickets. Any temporary relocation for work must be for a period of at least 3 months. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Safe, Fast and Verified i spent 2 hours online and still didn't manage to secure tickets. Share. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. A doctor cannot be You or a member of Your family. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Hands down. . Ticketek is selling for the following venues only. How do I contact Ticketek? - Ticketek Australia is cancelled or postponed by the provider. I replied and asked for a direct line or email address to speak to management/no reply since. :(, tails, they sent an email saying they has processed the refund. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. means weather where a Government Agency has issued warnings not to travel which mean. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Cool, just upload a goddamn police report. Why even have the option of refundable tickets for an extra charge if I cant refund them? Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? I would and do prefer not to use their services. To apply for a Refund simply click on the link in your booking confirmation email, or click here. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Why are there multiple listings for the same event at different prices? Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Like. Conditions that are unpredictable and the event is more than two months in the future. Forcing people to own smart phones is not giving people choice and freedom. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! No way to recover tickets. Why does Ticketek Marketplace charge fees? More Info. A copy of a notice from the examination body, school, college, university confirming the change of date. PDF Ticket & Entry Conditions Proof that the passport has been reported to and cancelled by your Government Agency. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Youmade an unsuccessful request for annual leave for the date of theBooking. This meant that I had to sit & concert was standing room only. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. NEVER NEVER again. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Immediate household persons living together at the same permanent address. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I sent a message via the website and got the pdfs a day or so later. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. There is no phone number, only an email which does not get answered. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. A copy of the notice of failure or disruption of the public transport. Sell tickets directly from your Ticketek Account. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions They stole my money too. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Don't EVER buy for a friend, NIGHTMARE. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Youmade an unsuccessful request for annual leave for the date of theBooking. is cancelled, postponed or cannot be fulfilled by the. Check to see if they have an online lodge system. I've purchased a ticket and my event is tonight! Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Where you cannot provide evidence that the person affected is within the. Sell Ticketek tickets | Tixel There is not one good review about this dodgy company. Ticketek Voucher: $25 OFF Mar 2023 | Nine I tried calling, emailing before the show, had I had a response we would have made the show. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). To apply for a Refund simply click on the link in your booking confirmation email, or click here. Buy guaranteed tickets for sold out events at a fair price. Ticketek routinely mismanages ticket processing which should be simple. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Where the examination is being provided by a commercial business (not by an educational board). Ticketek refunds, the true facts - The Vigilante News means a requirement to move address imposed on. (This can normally be obtained from the transport companys website). I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Any reason for refund must not be foreseeable at the time. Change My Location Anyone has experience getting refunds from them or have advice on what I should do here? I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. I have now been trying for a refund for 6 months. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Any temporary relocation for work must be for a period of at least 3 months. Sell tickets directly from your Ticketek Account. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. The best person in the world. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. A copy of a notice from the examination body, school, college, or university confirming the change of date. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? We may consider other Emergency Circumstances at our discretion. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Attend participate in, take part in, use, or be present at. Fire A report from the fire service and/or police. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Wife tested positive on 13th. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. On-top of that you cant call anyone to purchase ticketsTerrible. How totally useless. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Doors Open: 5:00pm So sorry. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. I've bumped the ticket by responding as recently as January 2023. How will I receive my tickets? Requesting a Refund. If could give a minus 10 score I would. failed the examination previously and had to re-sit. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. I am trying to buy tickets but it says unable to lock the ticket. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Are Refundable tickets offered on Gift Voucher sales? I can not believe in this day and age HOW BAD this company is. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Are Refundable tickets available through Ticketek Marketplace? I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. There is no customer service centre you can call, just an automated voice call telling you to email. Armed Forces Naval Service, Marines, Army or Air Force. Where You have not been physically examined by aDoctor prior to the date of the Booking. Lost a baby recently? Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence Press J to jump to the feed. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Scalping 18. In event of a Refund Application the English language version shall be the basis of settlement. Website doesn't work. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now I will never purchase anything with you again. Hopeless website. Ticketek Australia Reviews | Read Customer Service Reviews of premier I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Automatic Refunds After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. How did this happen? Ticketek Marketplace - Buy and Sell Tickets Where documents can be replaced in advance of theBookingor on the day. Ticketek Marketplace (marketplace.ticketek.com.au). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Fuck that, what a joke of an optional extra. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Was given tickets for Ed Sheeran concert as a gift. ProductReview.com.au has affiliate partnerships. Press question mark to learn the rest of the keyboard shortcuts. Sell tickets directly from your Ticketek Account. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). But the thing is, they didn't. The phone message also contradicts itself. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Suncorp Stadium You'd think that but I had the same shitty experience with them on this front. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Their customer service to follow up and right the problems is poor. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Our integration means you can list tickets for resale directly from your Ticketek account. Ticketek wastes YOUR TIME like it doesn't matter. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. A copy of the travel warning from the Government Agency. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. Anyone can write a Trustpilot review. (Receipt required for Doctors note refund up to $100 or equivalent). A more suspicious person would say that they know this as it seems they have done it to others on the product review website. I will NEVER buy tickets from this company again! Can I use a Ticketek gift card or voucher? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. , please contact the Customer Service team directly for further advice about your Refund. means cancellation or significant delay of flight(s) which. Abhorrently bad process for handling refunds and rescheduling due to illness. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Ticketek Australia | ProductReview.com.au The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Safe, Fast and Verified means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Would I ever get the tickets! If they mean no-shows, then so be it. Travel insurance and COVID-19: what you need to know. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Please also read the General Conditions of Refund. etc.WHERE IS THE ACCOUNTABILITY? Emergency Services Police, Fire and Rescue Service or other Emergency Services. Find out how we combat fake reviews. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Refunds & Exchanges Follow New articles New articles and comments. What will a Marketplace ticket look like? My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. The call centre shut the phone to the customer's face.. Its a disgrace. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. You may also wish to resell your tickets if you cannot use them. Attendance at business meetings and business travel. It goes against our guidelines to offer incentives for reviews. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Almost 90 days and still waiting for my refund back. We/Us/Our We are the Booking agent with whom You made the Booking. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Cannot add tickets to wallet. The following words or phrases have the meaning shown below wherever they appear in bold in this document. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. 2023 Trustpilot, Inc. All rights reserved. Fire A report from the fire service and/or police. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. We use dedicated people and clever technology to safeguard our platform. Easy as. Are there any age restrictions enforced on my event? Here are 8 tips for writing great reviews. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU