Add to Favorites. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Telecom Billing System2. Its upsurd. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! My bet is that you missed one checkbox in the setup. For example, Basic vs Premier support. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? Below are tips and gotchas for each report / dashboard. Ive always thought this was pretty cool. Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Challenge 1 Configure Outbound Application and Integration Security. Review the steps to create the 'Cloud Technical Team Support Process'.". I have to double check the directions, but I believe that you just have to add a few values. Confused? here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) to your account. Click the cog in the upper right hand corner. If you are still stuck after that, leave a comment with some more details and I'll take a look. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I even tried to create a new playground and start over (that only made things wose). Ensure you group report results correctly. I made two dollars today! The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Please help. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. Rated Accounts by State The record count for state and account rating are automatically added. If the action is missing from the page layout, it will not show up as an option in the feed. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! (Hint- search in setup for "support process". Ensure Milestones are configured properly for High Priority Cases. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Modified 2 years, 1 month ago. Ensure the Customer Contact can be tracked on Cases.Current SetupAssignment: Checking for below:1 (Case: Status EQUALS New) AND (Case: Priority EQUALS High) Assign toAdvanced Case Organizer2( Case: Priority EQUAL SLow) AND (Case: Status EQUALS New) Assign toBasic Case OrganizerPre-Defined Teams named "Cloudy Support Team"Case Team Roles 1: "Customer Case team" Access "read" ONLYCase Team Roles 2: "Support Lead Role" Access "read/write", My assignment is a tiny bit different (Equals High or "Not equal to High")Role names are also different- definitely schematics, but "Customer Contact" and "Support Lead", Thank you for sharing the information here. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I have named and renamed it (Over and over and over). Thanks!!! Ensure you group report results correctly. I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. I was very impressed by this post, this site has always been pleasant news. (The badge is all click, no code.) Ensure Agents have access to Knowledge when viewing a Case". Glad you figured it out! Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Take a break, grab a snack, and watch this video. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. I am not intending to give out the answers, just a little bit of a nudge. I'm stuck on Challenge 6, creating the macro. Sometimes it seems that the most frustrating problems have the simplest solutions. *must be completed in lightning experience*1. Ensure the Case Reason and Type Analysis report format is SUMMARY. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." I dont see any check box under layout properties of Knowledge. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Thank you! I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. {!Case.OwnerFirstName}, Ursa Major Solar. What item is on your lightning Case page layout to show Entitlements? An action can be added to the page layout. The free lemonade offer worked! You also get personal insight into the life of a Trailhead Baby! (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. It has to be so simple. Or rename a standard one? Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. That is why I referred to the question that was asked to you before on May 31st. New Profile button, instead of hitting the Clone button on the Technical profile page. I'm STILL hacking away at this error message. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. If you want to check the support process' api name, you can extract via data loader. Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. No idea what is missing. any ideas? Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Thanks. (I am totally stuck on a CPQ superbadge right now on the last step!). Thanks a lot. hours of inactivity vs hours of being created. "Im not able to add instructions in the macro. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! This way, I can take a deeper look. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. I'm not sure I would have figured that out if I didn't stumble across this forum. Did you start with a clone of the correct profile? Did it help? Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Ensure you set up the routing for Advanced Cases properly. Save & Activate.That helped me clear that error. Below are tips and gotchas for each report / dashboard. "Please help to resolve this. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Well occasionally send you account related emails. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Would you like to share some details of your current configuration? When I made mistakes, I simply reverted to the last saved version. Any clues as to what I might be missing? (I made a custom button as well for this one.). Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. The challenge says "add the option for agents to compose emails within the console while looking at a case". Ask Question Asked 2 years, 8 months ago. It was an interesting project, and I wanted to share some lessons learned from . We can't find the 'Customer Case Team' role. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. 43 are for Admins. Will you be able to guide me? Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. I fixed it, it was a really stupid mistake. Initial Response milestone- You only need 1 criteria. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Processes. stuck in challenge 6 please help. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Ensure you group report results correctly. please help. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn I have created also both categories. This is really a tricky one. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. +12,700 Points +300 points. I think it must have taken some time to register that I updated the values or something?!?!? Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. I have both Email to Case and On Demand Service enabled on the Email to Case page. Something that helped was saving the report frequently. Are you sure you want "email to case"? Can You Please Provide the notes So we Can Follow That And Solve Superbadge. You, my amazing reader, get more than tips for a Salesforce Superbadge. Good! I have finally managed to get through this stage. Open a Case in the service console.2. Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. 3 new items on utility bar. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. You cannot customize its label or logo". Stuck on Superbadge Apex Specialist Step 1? Very helpful, thanks for the information! Gosh how frustrating! I dont see any check box under layout properties of Knowledge. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Please guide me on this.Thanks. What can I attach to help diagnose what I am still missing? Install the unmanaged package from the prework if you haven't already. Youll need to enable this whole feature before you start I wont give away what its called! i could pass the challenge, so great to have some experts available like you! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Service Cloud Specialist Superbadge - 4,5,6,7. Hi Trailhead Baby,Having problem with Challenge 4 with an error message:Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Does this match the requirements? If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. But I have successfully created this service console in my playground. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Hello, Thanks for your feedback. This is so annoying. Something a little odd- Have you added the chatter feed/publisher to the layout? hmmm You do not want to enable all of the checkboxes. @MM - thanks for your time. Start in setup. here is the complete guide for designers that will increase your knowledge. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Think of this like a Sales Process. where you have opportunity stages associated with the process. Note the filter. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. THANK YOU! Once this was done, I passed the 3rd challenge section. Empty the recycling bin. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. I have tried a thousand times with all variationsand the same error keeps coming up. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Any ideas that can help me? Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Trying new things- my baby brother practiced crawling through a tunnel. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Use another way to specify capacity for the routing configurations. Already on GitHub? If you are short on time, start around the 20 minute mark. Tweak service Console. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. hmmm It has been a while, but I believe that just the "standard" profile is what you need. I have created and recreated the Cloud Technical Team support process more times than I can count. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. This thing is just hosed and I'm only on #2. But I have created this Data Category, so I'm not sure what the issue is. I'll take a look as soon as Trailhead is back up! @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. please verify. I got it figured out. Add to Trailmix. Does somebody have a thought? I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Intermediate case users can access both lists of cases. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Any advice?Thanks in advance! In the worst conditions, Ursa Major panels produce ~25% of maximum power. Skip Main Navigation. I did add the things mentioned automated action in macro. Making dinner for Mom! Could you share what you have for your dashboard/report/etc and I'll take a look! Knowledge Basics for Lightning Experience. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. 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Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. I learned so much doing it. I am getting mad over this error now. You should be prepared for a heavily scenario . I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. I am going bananas here. Theyre such a useful way to remember what needs to be done before you start. That proved to be incorrect. Any help would be greatly appreciated. It is hard to give many hints about this step without giving away too . If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. Challenge 5 error : We can't find a field called 'Question Long Text Area'. :), I am unable to solve this. I used a new trailhead playground created exclusively for the service cloud badge. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Make sure that the correct date range is selected. []Safari R&D, A project with Daddy: My favorite daily process! I was able to work out a solution, I will outline it below. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. I also got this error. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! One of my favorite new things this week was taking a shower with my whole block collection. This is a fun challenge - if you are, like me, a total Service Cloud novice. Click on the category and note the "group unique name" - verify that it is Billing_Topics. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Why the change of heart? I am right now @ step 6. hope to finish the superbadge now soon.!!! Copyright 2000-2022 Salesforce, Inc. All rights reserved. Hyatt Place New Taipei City Xinzhuang. Leave a comment for the Trailhead Baby! I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. I'm sure you've done this but is omin-channel enabled? Wait 24 hours then re-create the process. Use the search o. Hello! This is where you start building out the ability to manage support levels. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I am getting this below error. Thanks for the help! Even clicked edit and save for the profile after changing console settings. Can you help how to revert it back and to see Closed status field. And of course, I just tested the challenge 4 again and I passed! If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Did i use the wrong template? Ensure you set up the routing for Advanced Cases properly.