as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Customer Care Representative - with Growth Opportunities at Alight today! Alight Solutions Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. View similar Customer Service / Guest Services jobs below. * Able to work independently and to adapt to a rapidly changing environment * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Be Real with Alight and help us re-imagine how people and organizations thrive. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Health, Dental, Vision, Life Insurance and more. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Alight also offers a comprehensive benefits package. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * A demonstrated successful work history in customer service, insurance, or related field. Be prepared to answer why you are interested in this particular job opening. We recognize the importance of a work life balance. You have Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. It is a very convenient Job I have ever worked. Our commitment to Diversity and Inclusion. Find out if you meet the requirements! 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Check out our current jobs that have a virtual/work from home option. Averages based on self-reported salaries. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. View Job description, benefits and responsibilities. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Customer Care Representative Human Resources. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. They answer inquiries by phone, e-mail, web chat, or social media. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. 26 Alight Customer Care Representative jobs available on Indeed.com. This may include assisting the caller in navigating the system as well. Try to use specific examples from your work or school history that relate to the question asked. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Cons. Accurately documenting all conversations and actions taken on each interaction. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight is committed to a diverse workforce and is an affirmative action employer. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. You are Reporting Relationships Alight Easy 1-Click Apply. Because transformation takes a workforce. Copyright 2023 Grabjobs Pte.Ltd. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Visit the company website to obtain information on the company and review the job description prior to your interview. The mission of our customer care teams exemplifies the need for humanunderstanding. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Want to receive job alerts for similar jobs? The estimated base pay is $36,558 per year. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types You have reached your maximum number of active job alerts. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Alight is committed to the continued development of our colleagues. Cons Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. https://www.consumer.ftc.gov/articles/0243-job-scams. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. You will be notified during the hiring process which checks are required by the position. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Carry out monitoring visits to verify information provided by . Help us reimagine how people and organizations thrive! Our people are our greatest assets at Alight Solutions because People Matter! CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Reimagining how people and organizations thrive. Customer Care Representative Human Resources. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Only applicants from locations above will be considered. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Lensa, Inc. - Lensa is a job search engine. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. Learn more about our customer care offices. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. From company leaders to our newest colleagues, we all play a role in bringing our values to life. A 401k plan that includes a corporate match. Alight believes diversity should be visible, valued, and sustained throughout the organization. * Express yourself in an open and honest manner This position supports Alight s benefits administration and HR BPO platform businesses. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. You will be notified during the hiring process which checks are required by the position. #beAlight Find contacts: direct phone number, email address, work experience. To deliver on this purpose, we do things differently. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. * Demonstrate a high level of confidentiality and professionalism At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Type: Full Time Find out if you meet the requirements! Location: San Juan, Puerto Rico. * Demonstrate a positive attitude, self-awareness and embrace feedback Responding promptly to customer inquiries. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Customer Care Representative Resume Examples. Get hired today! Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues.