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New airlines entry in the industry and competition in the domestic market, Other Tools and Techniques Tool Identification Techniques. The Group acknowledges the complexity of immigration issues and respects that there are various views in the community and amongst shareholders about Australias immigration policy. Opens in new window. The respect of human rights is key to our business practices, and we proactively undertake ongoing human rights due diligence in our operations and across our supply chains. Qantas responded by applying to have their existing enterprise agreement terminated and push the employees back to the bare-bones-award safety net, with significantly lower pay and benefits. "As frustrating as it is for passengers, for pilots it means we're working a lot harder to keep the flights on schedule," one Qantas pilot said. Photo: Qantas News Room. However, some employees Four Corners spoke to worried that, amid outsourcing and loss of experience, and cost-cutting and chaos at airports, the layers of defence had thinned. Learn about our corporate governance framework which is designed to ensure the Group lives up to its obligations and commitments as it works to enhance shareholder value. More broadly, with Hong Kong open and China's abandonment of its zero-Covid policy, the IMF has forecast Hong Kong to grow 3.9 per cent in 2023, faster than Singapore's 2.3 per cent. Mr Finch leads a team that is responsible for the management of legal, governance, compliance and business integrity, safety, security and internal audit risk across the Qantas Group. The Group also supported critical government missions to repatriate Australians escaping civil unrest in Afghanistan, with 16 flights between Dubai and Australia. In FY22, the Group operated more than 220 repatriation flights for the Australian Government, bringing people home from around the world. Risk management is an integral part of all organisational process. The GMC is chaired by the CEO and meets fortnightly to review OurModern Slavery Statement (PDF)outlines in detail the measures the Group had to take to ensure its survival, including the potential human rights impacts, on our people, operations and supply chain. The regular refresh of our saliency assessment is critical in helping us prioritise the human rights issues which are, or have the potential to cause, the most harm, and enables us to manage the key risks to people and to the business. We aim to build a diverse, inclusive and resilient culture to maximise engagement and performance, and remain an employer of choice in Australia. Over 2016/2017 Qantas exceeded performance in sustainability benchmarking indices, from the last to first tier on the Macquarie Environment Social Governance (ESG) ratings, achieving CDP A List and CDP Supplier Climate Change A List and rated at a Leading level by the Australian Council of Superannuation Investors (ACSI). The Whistleblower Policy [PDF]outlines the operation of the Qantas Whistleblower program including what qualifies as a Disclosable Matter, detail regarding how Qualifying Disclosures can be made, who qualifies as a Disclosing Person and who the Eligible Recipients for Qualifying Disclosures are. Legal Matter Policy; 8. The Qantas Groups approach to creating and protecting long-term value rests on two strategic pillars: Looking Ahead Since operationalising our Supply Chain Assurance program weve continued to assess how we interpret and respond to risk. It claimed unions weremaking "baseless and generalised" safety claims to "further their industrial agendas". )urWubOrG@jSaGL3TQVQd; zt LR*E%p5s0"{a6z ,6(}`uh9!>_F#>U jyYdQ'n'TR6E]Mh"R(g&KLytK)i[yjMi%\RoJERtpzMnin7}xgeI: /&'!GmU0yDfT2!E'rP[V&HMs`%P,R!N&32&i>&B*E* Training is primarily delivered online, however we may conduct face-to-face training for employees operating in high-risk roles following consideration of factors such as the corruption risk index of the country, the level of interaction with government, and the nature of the business activity. A Whistleblower program is an important element in deterring corrupt, illegal or other undesirable conduct. Oversight is maintained through the assurance activity of Qantas Group Audit & Risk, and ultimately the Audit Committee. After COVID devastated aviation in 2020, Qantas announced it would retrench 1,700 ground staff at Australia's major airports. Audit Committee: Belinda Hutchinson (Chair), Maxine Brenner, Jacqueline Hey and Todd Sampson. Risks are potentialities, and in a project management context, if they become realities, they then become classified as "issues" that must be addressed with a risk response plan. *Subject to a dividend being declared by the Board. View the highlights from the latest and previous Investor Days as well as the accompanying Australian Stock Exchange (ASX) releases and webcasts. "I think it's fair to say Qantas is a militant employer," professor of labour law at the University of Sydney, Shae McCrystal, told ABC's Four Corners. has shaped our commitment to create work and training opportunities for Aboriginal and Torres Strait Islander people, build Indigenous supply chains and tell the stories of the First Australians. However, it saysit requires fewer engineers than it had pre-COVID because maintenance requirements are much lower, with its 747-fleet retired and international capacity down. "So, all four of those working together,side by side, pushing carts, handing out meals on one plane.". Qantas Airline: Risk Management Plan Part 2: Risks Facing Qantas Airline Group The risks facing Qantas Airline can be identified as illustrated in the diagram below; SWOT Analysis Diagram Other Tools and Techniques Tool Identification Techniques Probability and Impact Matrix Risk Data Quality Management Expected Monetary Value Analysis And it was only realised it was done the wrong way just before the cargo hold was supposed to be closed.". We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Financial Risk Management Policy Loss Prevention Procedure 2. Implementing human trafficking training for our aircrew to support identification of, and responses to, suspected instances of trafficking. Lesley has extensive senior executive experience in the airline industry in customer, brand, marketing, operations, digital and new ventures. Tino is a Chartered Accountant, a member of the Securities Institute of Australia and the Institute of Company Directors and is a member of the National Executive of the G100. We regularly review our risk triggers and due diligence processes to ensure they are reflective of changes in the global environment and are effectively designed to enable us to identify, prevent, mitigate and account for how we address modern slavery risk in our supply chain. As part of this, we commissioned an independent survey of several thousand employees in 2019 to better understand their experience of any harassment in the workplace. Among other roles in business and the community, Mr Joyce is a Director of the Business Council of Australia and member of the Male Champions of Change. Tinos airline experience also includes roles at Ansett and Skywest. Qantas' new first-class cabin will debut on Airbus A350 service to New York and London in late 2025. Credit: Qantas. GROUP RISK MANAGEMENT POLICY - MAY 2021 Through our streamlined enterprise wide approach to risk management the Audit and Risk Committee is provided with visibility of material risks and our risk mitigation strategies. "We're expected to do basically the tasks that the Qantas ground services did, but with a lot less numbers and experience," said one worker from an outsourcedcompany used byQantas to manage ground-handling. A summary of indicators can be found The Qantas Groups approach to doing this rests on three pillars: Looking Ahead, Delivering Today, and Acting Responsibly. Matthew Allsop spent just shy of 16 years wearing the Qantas uniform and "flying under the Qantas tail but never actually worked for Qantas proper". A current ground staff member told ABC's Four Corners: "Anybody that thinks the outsource of the in-house ground handling is not a problem is delusional. Upgrade your web browser for an enhanced experience. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. We have established systems and processes to ensure our suppliers (or the partners we work with) prioritise safety and sustainability in the same way we do. Annual reports The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. We support that growth through tourism marketing partnerships with the Australian and state governments, and our own extensive marketing and media strategy. This will have negative impacts on the company profits and may also be an opportunity for the competitors to thrive. Objectives The revised Risk Management Policy forms an integral part of the internal control and corporate governance framework of Bharat Forge Ltd. due to superior cost and risk management 46 new domestic routes announced including 31 launched in FY21. /`B4zI *9@/dp&u{I2{?$}MdxySCER:s MEa8dO/jS=)h2yw?O-FO_yu vD&0%\*+pE`1cu[ @rJZRtahpEVyJrx hTIbK),\8} ,9r{(,sujS`A@yB+K2Qt9 We know that how a business conducts its activities and operations can affect the human rights of other people, whether they are employees, customers, workers in our supply chain, or the broader community. Some staff we spoke to worried that what they view as the nickel-and-diming of staff is approaching a point where it could affect safety. The Qantas Group is working hard to get back to its best as it recovers from the unprecedented impacts of the COVID-19 pandemic and a rapid restart. and Acting Responsibly. Qantas is often referred to as a "legacy airline", which is code for an airline that came out of public ownership with generous pay and conditions compared tonewer competitors. Watch Four Corners' full investigation into the chaos inside Qantas tonight at 8:30 on ABC TV and ABC iview. However, the veteran pilot who held voluntary positions with the pilots' association for a couple of years is dismayed by Qantas's approach to industrial relations. We define delivering today as holding ourselves to the highest standards in everything we do - and giving others the opportunity to evaluate our performance based on robust, publicly-available information. Join Qantas Frequent Flyerorsubscribe to Red Email today. He held the position of Executive Manager, Group Safety and Health between 2009 and 2012, following six years at Jetstar as the Group General Manager, Flight Operations and Safety where he was a founding member of the Jetstar senior management team in 2004. The announcement can be viewed hereOpens in new window. Opens in a new window The Board Charter is reviewed annually by the Board, with the last review conducted and amendments approved on 24 August 2022. We're proud of our joint collaboration with government and broader industry to strengthen Australias approach to anti-corruption through our participation in dedicated focus groups, such as the Bribery Prevention Network and our association with industry bodies such as the Global Compact Network. Since then, the Group has been working to implement these across the core elements of climate-related disclosures. Risk management explicitly addresses uncertainty. Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, which we continue to evolve. Learn more aboutInclusion and Diversity. Opens in new window. Io&Z $a S,:xM Therefore, job security is absolutely paramount, and pilots cherish their job security. Prior to March 2010, Mr Evans roles with Qantas covered many areas including a number of senior financial roles within the Group, commercial and business analytics and the implementation of major business change initiatives; scheduling of the international and domestic network, ticket pricing, revenue management and airline operations on the day; as well as readiness activities for the arrival of the Airbus A380. Opens in a new window Our approach to risk management starts with our first priority: the safety of our customers and employees. Lesley is a Director of the Australian Brandenburg Orchestra since October 2015, a Director of Venues NSW since May 2017, a member of Chief Executive Women and was previously a Director of Taylor Fry Pty Ltd from 2015 to 2017, a Director of the Qantas Foundation from 2009 to 2017, and a non-executive director of UNICEF Australia from 2006 to 2015. This incident can be seen one of two ways:The fact that a supervisor apparently picked up the error before the plane departed could suggest that the Swiss cheese defences are robust. It is usual for each risk to have a named risk owner. Involuntary Deportees include persons who overstay working visas, are denied entry for visa irregularities, and criminal extraditions. strong corporate governance transparency in reporting. endobj Opens in new window. Our Group Financial Framework - introduced in 2015 - aligns our strategy and key performance metrics with long-term shareholder goals, enabling consistent, year-on-year comparisons. The Group's executive management team is the Group Management Committee (GMC). Likewise, bullying or any form of occupational violence in the workplace is not tolerated. The Qantas Group is committed to complying with all applicable laws and regulations, and to conducting business with the highest standards of ethics and integrity. click here. He has more than 35 years experience in the aviation industry across regional, domestic and international operations in both the premium and low cost carrier sectors. <>/Metadata 362 0 R/ViewerPreferences 363 0 R>> Thats how we create value for our stakeholders, opportunities for our people and world-class experiences for our customers. As a result, we have emerged from the pandemic a stronger and more resilient company. But in the aviation chaos of the past few months amid huge numbers of delayed flights, cancelled flights, and after the loss of experienced staff employees have told us about their fears that the stellar reputation of the airline they love could be undermined. Opens in new window, To find out more about how Jetstar is making a difference, Our due diligence program assists us to assess and ensure that those we partner with operate with a commensurate level of integrity, operate within the law and meet our requirements. David will remain as CEO of Qantas Domestic until his departure. People are the core of our business, and our commitment to respect human rights, which includes labour rights, starts in our own operations. Before Qantas, Andrew was Senior Vice President Public, International, Industry, Environment Affairs at Emirates, based in Dubai. :`lw The global financial crisis will affect the international business operations of Qantas Airline. The Australian Taxation Office (ATO) has advised that the Qantas Group is a key Simulation Technique (Monte Carlo Analysis). With a focus on continuous improvement, the Group is seeking to build on our established compliance program by investing in technological platforms that will support our management of business risks and meet the growing expectations of regulators worldwide. Lesley Grant was appointed as Group Executive, People, Culture and Corporate Affairs from 1 November 2017 and previously held the positions of Chief Executive Officer, Qantas Loyalty from 2012 to 2017 and Group Executive Customer and Marketing. . Andrew manages the Groups government, industry, public policy, regulatory, environment and international affairs worldwide. 2008/09 Qantas Data Book . Harassment in the workplace is not tolerated and is a form of discrimination if it is based on an unlawful ground such as gender, race or disability. Jetstar-branded carriers operate more than 5,000 flights a week to more than 85 destinations. Qantas claims that its approach is "common across the industrial landscape"; it's less common to use a structure of subsidiaries and silo companies to achieve that goal. We are red-lining, running at max capacity in a very dynamic, challenging environment. Full time permanent position based in New York, JFK. As weve done during the pandemic, were continuing to transform to make sure were well positioned for the future. The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. Upgrade your web browser for an enhanced experience. Tino has significant experience in the Transport industry in both Commercial and Financial roles having worked for a number of Airlines. However, a Qantas spokesperson told Simple . "I considered it to be one of the greatest privileges that anyone could have. OurWhistleblower Programis a key aspect of our approach to managing human rights, providing a confidential and accessible channel for individuals to raise matters of legitimate concern with us, so they can be addressed. In line with the guidance of the UNGPs, the issues were identified applying the lens of the risk of harm to people, and the severity assessed based on the scale, scope and irremediability of each impact. Unless they accepted Qantas's terms, it warned: "We will be left with no viable alternative but to have [the] flying performed by a new employment entity that can provide the cost base we need.". Commenced work to review our external grievance mechanisms against the UNGPs criteria for effective non-judicial grievance mechanisms and took action to encourage employees, suppliers and workers in our supply chain to speak up, without fear of retribution, about any concerns they may have. Bags are being loaded onto aircraft incorrectly. The strong financial position means the Group can reinvest, particularly in fleet and customer experience, as well as rewarding employees and shareholders. In line with the UNGPs, we engaged expert advisory consultants to lead the refresh of our salient human rights issues. The drivers of this result were consistently strong travel demand, higher yields and cost improvements from the Groups $1 billion recovery program that is nearing completion. Qantas told ABC's Four Cornerthat it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". Vancouver-based Uniglobe is also adding Canada's House of Travel to its membership. 4 0 obj Satguru Travel, based in Wembley, London, is joining Uniglobe's network alongside Istanbul's Karavan Travel, which has been operating since 1969. The change will be effective following the AGM on 26 October. To find out more about how Qantas is advancing the best of Australia, Insiders have told us how this strategy has backfired spectacularly. Olivia Wirth was appointed as Chief Executive Officer of Qantas Loyalty in February 2018. He has a broad range of commercial, operational and people leadership skills. She holds a Bachelor of Commerce (Honours) from the University of Melbourne and is an alumnus of Harvards Leadership Finance Program. Since its privatisation 30 years ago, it has been finding creative ways to cut labour costs. The system integrates the management of risks associated with aviation operational safety; workplace health and safety (WHS); aviation and cyber security; privacy and data governance; environment (including climate change); and business resilience. Strong corporate governance sets the basis for the effective management of long-termrisks and opportunities, and positions the Qantas Group to create, protect and enhance shareholder value. CHESS also has oversight of risks associated with regulatory compliance. We recognise that corruption has a negative social, economic, political and anti-competitive impact wherever it occurs. A mistake will be made, there will be an incident, and I believe that Qantas management are underestimating the impact of their behaviour. "I totally enjoyed my time with Qantas," he said. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. The aviation industry frequently deals with uncertainty, whether it's in the price we pay for fuel, business and consumer confidence and demand levels, weather patterns, geopolitical events and as seen recently, pandemics. Weve been serving communities for more than 100 years. Jetstar's community initiatives include Star Kids, which raises funds for World Vision, and Flying Start, which offers grants for charitable initiatives. Risk Management Policy; 9. He worked for a specialist, external labour-hire firm that supplies flight attendants to Qantas and a subsidiary company, QF Cabin Crew Australia, that Qantas set up to employ new international flight attendants. To find out more about our diversity strategy and key focus areas, ", When asked if it wasfair, MrJoyce replied: "It's a necessity for us to keep our business going.". They've been beaten down. Previous roles have included Chief Executive Officer of Tiger Airways Australia for eighteen months, and Chief Operating Officer of Virgin Australia for five and a half years. You will lead the delivery of risk management improvement projects as well as provide risk advisory services to enhance risk management capabilities, culture and awareness across the Qantas Group. In addition to the human rights due diligence and risk assessment of new and recontracting suppliers, we commenced work to assess our existing unassessed supplier base.