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Book city tours, hop-on-hop-off buses, organised tours and more. Designed for small to medium businesses. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. At the end of each shift, I was required to sanitize and wipe down my register area and do any sweeping and mopping necessary. Pass will be sent electronically . Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. 107 jobs. Customer Service Staffing Agency | Professional Alternatives Emphasize that you're always focused on finding a solution that leaves the customer feels completely satisfied. Designed for small to medium businesses. If you're successful in being short-listed, you'll be invited to attend an assessment. Browse our airport guides and lounge network information. Will you cover the medical costs. The process took 4 weeks. how to verify an unverified sender in outlook. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. With our interactive map it's easy to plan your next trip using money or Qantas Points. Start your trip in the exclusive surrounds of one of our world class airport lounges. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. As a leading provider of air travel, safety and security is paramount to us. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. What are you most excited about when it comes to the role? To help them in the best and most efficient way possible, I know our entire product catalog off the top of my head and also know our entire sales and marketing teams to be able to direct customers to the right person, when necessary. ", "I am very friendly and can help to put the customer at ease if they are feeling a little anxious, I would assure them we will get them to their destination and answer any questions they may have! I guess its for if were rights person for this position. The process took 3 weeks. Track updates on extreme weather or other major issues that may impact your flight. I applied online. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. What would you bring? We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . You have provided a good definition of what being professional means to you. And if you speak any other languages besides English. Travel and partner special offers available exclusively for our members. Qantas Customer Service Agent Interview Questions - Glassdoor They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Looking for some holiday inspiration? I applied online. They have really good training and they are a very supportive, helpful and fun company to work for This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. Then you need to click autofill with resume if you have a soft copy of your resume for cabin crew jobs. What key skills from that experience would you bring to this role? Qantas Airways |[1^858^609^0482]| Ticket Reservation Number We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . I love to brainstorm and hear other people's ideas and expand on them! Around 20 of us were arranged to seat in a area, professionally dressed. Our date tracking prior to 2019 was not accurately kept. 1. I got chat interview with Qantas. Apply for Customer Service Agent Perth at Qantas Airways Limited today! A poor customer experiences and how did you handle it. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. Will you cover the medical costs. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. I also look forward to a career change with a diversity of roles each day.". Earning points couldnt be easier. . Interview questions and answer examples and any other content may be used else where on the site. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. Download our free online tools for individuals with dexterity limitation. Options for mobility and medical assistance and first-time flyers. Have you ever had a difficult situation with a customer and how did you resolve it? tell me about a time that you provided exceptional customer service. qantas customer service agent recruitment process Some of these questions were timed. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. If you've already created your profile, you can sign in and access your application and personal information to . How to apply | Qantas Careers AU I interviewed at Qantas (Melbourne) in June 2017. Also, reiterate to the interviewer that you always strive to be professional. Dress to impress each - don't ask about other positions within the company or moving up as this can pose negatively as they want you interested in that role specifically Candidates applying for Full Time Cabin Crew had the quickest hiring process (on average 1 day), whereas International Flight Attendant roles had the slowest hiring process (on average 135 days). I got 5 questions based on my CV and resume. Contact us here. If the policy allowed, I would let the customer know that I would be happy to oblige their request. What did you accomplish while you operated them? We had to come up with an ad campaign for Qantas. 13 Qantas Customer Service Agent interview questions and 9 interview reviews. Learn about Qantas culture, salaries, benefits, work-life balance, management, job security, and more. I interviewed at Qantas (Sydney) in June 2017. The process took 3 months. Nice job! 13 Qantas Customer Service Agent interview questions and 9 interview reviews. As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. Excellent! Applicants must be Australian or New Zealand permanent residents. Information about visas, health and more. To help you prepare for a Customer Service Agent interview at Qantas Airways, here are 22 interview questions and answer examples. Find departure and arrival information and view ouron time performance. "Success in my last two jobs really showcased my ability to multitask. I interviewed at Qantas (Sydney, NS). I applied the position online, and it took one month to process. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. 2. Makes sense! The process took 1 week. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve. Step 4; Invited to an online group assessment. Our customer service teams represent us on the ground and in the air. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. I applied online. Anonymous Employee. Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. At the end of each shift, I was responsible for balancing the cash and checks in my till against the transaction registered. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. What was the end result? engine failure and some CTA radio work Exp. Can you talk more about what a heavy rigid driver's license is and why you got one? I applied online. If your interviewer asks you any questions during your interview about having a clean driving record, driving a Qantas Airways vehicle will likely be part of the job. Great! Customer feedback, compliments or complaints play an important role in our continuous improvement process, so that we may provide you with exceptional service each time you fly with us. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. The first hour was just kind of introduce of the position and the company. Your interviewer will look to gain insight on your ability to multitask by having you share about a past job where you had to be an effective multitasker. I interviewed at Qantas in Feb 2023. To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. In my work there, providing a clean atmosphere and well-stocked products was extremely important. Browse our travel recommendations for Australia and beyond. The medical costs approximately $450. The process took 4 weeks. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. I applied online. Responsibilities. I interviewed at Qantas (Sydney) in Sept 2018. We do not claim our questions will be asked in any interview you may have. Earn Qantas Points when riding with Uber to and from eligible Australian airports. The process took 9 months. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . Don't be bashful. Get ready for your big adventure with our dedicated family section. Step 3; Invited to do a psychometric test. What ideas have you brought to a previous role that have benefitted other staff? Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. ", "Being professional is about being on time and punctual, presenting yourself well and being proud of the company your working for, doing a job well and taking pride in the job and yourself, striving to further yourself in the company". Qantas. 401K; Hourly pay plus commission/bonus Join Qantas Frequent Flyerorsubscribe to Red Email today. "During my time in the restaurant industry, we had to follow strict FSANZ guidelines in our work. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Is was good kit much to expect and they want you to answer must research. Buy flight and unique experience vouchers. A poor customer experiences and how did you handle it. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Have you ever had a job where you provided service over the phone? Remind the interviewer of how excited you are to familiarize yourself with their company. Excellent! Meeting as a Group. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. The next steps were background and security checks and finally a thorough medical which is at your own expense. "Throughout my career, I've been working my way towards a role that is customer facing and customer focused in every aspect of the job, and after carefully researching my next move, this position is perfect for my skillset and career goals. Read our Terms of Use for more information. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. As you answer, keep this in mind. How to connect with us through Social media platforms. Adding an example will make your response more memorable and meaningful to the interviewer. I interviewed at Qantas in Feb 2023. It was 5 questions about customer services. 3. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months. Connect with a local pet sitter to mind your pet while you're on holiday. Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. Call Center Temp Agency & Staffing Agency Solutions. Have you ever worn a uniform at another job before? I interviewed at Qantas in Aug 2018. qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process The Qantas Airways reservation number is +1832 (460)1113. I applied online. Group assessment; The process took 2 weeks. Qantas Interview Questions | Glassdoor I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. Qantas Interview Questions & Answers | Indeed.com Then we had group activity and interview with a Qantas staff. I applied online. I interviewed at Qantas in Feb 2023. An opportunity to be part of the Qantas Group recovery plan Together we will make a positive impact on our customers experience Located at Perth Airport Permanent part time opportunities working 7 day rotational shift roster Competitive salary + industry benefits Our customers come first. It consists of five questions. incl. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Earn Qantas Points on our huge range of accommodation options worldwide. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. I applied online. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Use a customer-focused, needs-based review process to educate customers about insurance options. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. Browse our travel recommendations for Australia and beyond. Sort by: relevance - date. It consists of five questions. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. Be the first to find this interview helpful, About yourself, experiences, abilities and character. Further details of this will be explained to you during the recruitment process. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. Step 2; Invited to do an automated questionnaire. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. I interviewed at Qantas (Melbourne) in Sep 2018, An online application process followed by a request to submit a video interview with customer service related questions. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Nice job! Well Overdue: Qantas' Woeful Customer Service Finally Gets Called Out They will also be looking to hear about your own personal self awareness and that you are familiar with your strengths and weaknesses when it comes to communication and how this will impact your ability to provide great customer service at Qantas Airways. I made the decision to monitor our customer wait times and track the total number of complaints that we were getting for a week long period before approaching our management about the need for an upgraded phone system. Qantas are a good company to work for with regards to pay and conditions. Customer Service Business Agent at Qantas Greater Sydney Area. Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . Awesome! During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. Find out more about inflight dining, entertainment, seat maps and more. You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. Salary ok. Just make sure you work for Qantas and not a contractor. Kranthi Chintapula - Customer Consultant & Service Delivery - Qantas Excellent! Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. I would soak in all in-person training and any online module training that I would be put through during my orientation. I would escort them and if needed hand them over to another staff member once there if I felt they still needed some kind of support". The process took 4 weeks. why did you leave your previous job and why do you want to work with Qantas If you have been in a similar type of customer service situation in the past, don't hesitate to talk about how you handled that situation, as well. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. Adding an example will take your response to the next level. Assure them that you will take this duty very seriously. Step 6; Invited to do a medial. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. what was the resolution?. Empathetic? What would you bring? In my current job, I work the phone lines for incoming service calls. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. Bookcar hire,car specials, commercial vehiclesandairport transfers. Step 7; Recieved job offer. Interviews for Top Jobs at Qantas. Qantas Psychometric Test, Recruitment process, Interview Questions & Pilot Assessment Online Preparation - 2023 What Is Qantas? I applied online. Do you use a calendar, planner, or another tool to record and view this routine? This is your opportunity to really sell yourself! If so, discuss how you successfully handled this. I interviewed at Qantas (Sydney) in Jun 2017. Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. In just three short months, we took a handful of proposals to our director that involved redistributing duties among our staff to be more streamlined in our work. Step 1; Applied for job. what decisions did you make? Great job! Asks whats one time where you had to disobey the rules. Why did you decide to move on from them? Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. I was in a panic. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. We believe the journey should be as exciting as the destination. A poor customer experience and how did you handle 2. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. Interviews for Top Jobs at Qantas. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". I had a chat interview for my first processing. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Gurkeerat Singh - Customer Service Agent - Qantas | LinkedIn This was a ridiculous joke of how Qantas recruitment team work. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. the rest of them i need to explain it. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. Qantas - Customer Service Agent | Glassdoor Beyond being friendly and reassuring, what other relevant skills do you have? Be the first to find this interview helpful, 1. Assesment Day - Involvled a introduction to the company and its values. Cabin Crew (19) Customer Service Agent (11) Flight Attendant (9) Customer Service Representative (6) Manager (4) . Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. In this role, I also took orders and handled customer inquiries and complaints. Airline Customer Service Agents are often the face of Qantas Airways to passengers. Options for mobility and medical assistance and first-time flyers. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. I applied online the Qantas website and I got an email about a week later for chat interview. I would work hard to understand the program as I am naturally someone that likes to know hows do things".