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For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Customer service is simply poor. You have a business to run and our objective is to partner with you to help you grow even further. Head of Customer Services. Who has the free mental bandwidth to keep track? On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. In case, there is any cancellation fee or refund, make sure to include the same in the. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Hope this helps clarify contacts and lack there of and proper notification is still in effect and not excusable by claiming the pandemic. First paragraph It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Its an automated process. For a company as big as Regus to not have a complaints procedure this is appalling. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. And, as I am moving to another state, it won't be possible for me to continue with the same. Receptionist only can communicate by email, even for the most important things for your business. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Only pay for the services you need and access workspaces when required. Dont know how many days youll need? i made an account a day ago and i tried contacting them to cancel my account. Lol Regus was raking the MP on the hot coals and trying to recover the expenses he expected from the member. Just drop in to a location of your choice whenever you need a place to work. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Prices are subject to change and will vary depending on the specifically selected products and services. Is it through the same avenue as mentioned in this guide? Access fully serviced workspaces, with trained on-site support teams there to help your day run smoothly. I believe you must provide a 3-month notice (read your agreement). Your email address will not be published. I really thought that this company would be a good option for expanding our business. This is for your convenience and in order to avoid any unwanted interruptions in service. I have no complaints regarding your club and the facilities. Cookies Policy Assistant Global Customer Service at Regus. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. endstream endobj 181 0 obj <>/Metadata 24 0 R/PageLayout/OneColumn/Pages 178 0 R/StructTreeRoot 39 0 R/Type/Catalog>> endobj 182 0 obj <>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 183 0 obj <>stream We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. Have anyone walk away from regus hidden automatic renewal. Hi Latasha, Can I change my membership after Ive signed up? Won't be a good idea until they change their management. Lorraine Brule Hi Cami, Im sorry that you feel this way. Read this thread and my post on what to do to defend yourself And, therefore continuing the membership is not possible anymore. It is unfortunate to hear that youve encountered a system error on our website during the purchase of the agreement. I have little to no faith that I will receive my deposit without hassle. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. The payments have since been sent to . Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Assistant Global Customer Service at Regus. We may have received incorrect data. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Assistant Global Customer Service at Regus. I havent been able to identify your account. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Furthermore, it's our goal to make this an efficient yet very simple process. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. Hi Josh, Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Our dedicated teams work hard to help all customers but I can also help you have this resolved. I only know that I will go TO THE END OF THE EARTH to recoup this cost. We also ensure all reviews are published without moderation. We are a seasonal business and up until this year it worked for us. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. Don't be fooled by that. It was a nice experience to be able to associate with the Church for so long. Thanks for your services, we will make sure we don't recommend you and take our business else where. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. As far as the payment is concerned, it has been made in full. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). This cost me: Global Customer Service at Regus. He stumbled across the world of points and premium travel in 2015 and hasnt looked back since. All agreements end on the last day of a calendar month. Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Cancel Your Regus Contract - Typeform This answer was rated: . They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. This was not pointed out to me when I signed up for my virtual office. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. You can reach out to them by raising a query via the online account (help section). And, as I am moving to another state, it won't be possible for me to continue with the same. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. 3. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. Ts and Cs apply. It then states that you must provide this written notice at least three months before that end date. Turned up at 450 Bath Road, Heathrow. 279 Viverra. I understand and appreciate that youre disappointed, and would really like to help. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Please email me at Lorraine.brule@regus.com with your company name and details. Best, Lorraine Brule Global Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Today I haven't visited a Regus office in over two years yet the bills keep coming. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The complaint has been investigated and resolved to the customers satisfaction. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Dont believe them they are massive frauds. Avoid at all costs. Best regards,Michelle SpireAssistant Global Customer Service at Regus.